-Do I need to register before placing an order?
You can place the order anonymously.
-How do I register?
Click “Sign in” at the right top corner. You can register with Facebook, Google+, or your email account.
-What if I forget my login password or want to have my password reset?
Click the “forgot password” at the Sign in page and click reset password.
-How to choose a appropriate size
Please check the detailed measurements listed in product descriptions. Sizes of different items differ.
-What is free size ?
It means there is only one size available for the item. Generally a Medium size fits the majority of customers. It is suggested to check the product details to see the detailed measurements.
Shipping & Handling
-What countries do you ship to?
Now we can easily ship to 7 countries: United States, United Kingdom, Italy, Germany, France, Canada and Australia in very fast time. Also we can ship to other worldwide countries.
-Does you ship to multiple addresses?
We are only able to deliver to one address per order. We suggest that you place a separate order for each destination.
-What delivery companies do you use?
DHL,UPS, USPS, Postal Mail, etc
-How much is the shipping fees?
It depends on weight and distance. The exact fees can be seen when choosing the shipping method.
-Does UPS/DHL require a signature on delivery?
DHL requires signature of receiver, while UPS usually drops package at your yard/front door/porch when your are not home to receive the package.
Any question, you are welcomed to Customerservice@merlinbirdtrading.com